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How do I return an item?

DELIVERY INFORMATION



Smaller orders below £30

Smaller orders are usually delivered within 5 working days, Monday to Friday, 7.30am - 6pm. The order is send by Royal Mail 1 st Class.

Larger order above £30

Larger order over £40, including B1 sheet packs and order over £50,, may be delivered by a UPS, TNT or PARCELFORCE.

Once your item has left our warehouse, we’ll send you an email with tracking information.

CHANGING OR RETURNING YOUR ORDER


We understand that occasionally we all make purchases that we aren’t 100% happy with, which is why we like to make life as easy as possible and offer a refund when you return any unused items in a resalable condition and in their original packaging within 14 days. Unfortunately we will not be able to refund the delivery charge.

If you wish to change or cancel an order before it has been shipped, please contact our customer services team by email on info@:parax.co.uk Don’t forget to quote your order number.

If your order has already been shipped, then you'll need to return the item following our Returns procedure.

Returning goods - how do I return my order?

To return any damaged or unwanted goods please inform us within 3-5 working days of receiving your order and return the item(s) within 14 days of receiving your order.

If you return your order, we recommend that you return the goods by registered post so that you have proof of postage, as we cannot be held responsible for any parcels going missing during the transit.

Please return the goods to the following address with a copy of your invoice or order number attached:

Parax Paper Ltd, Kemp House, 152 City Road, London, EC1V 2NX

If you're an international customer, the terms may be different. Please contact our Customer Services team for advice on info@parax.co.uk


MISSING, INCOMPLETE OR DAMAGED ORDERS

If your order hasn't arrived, or arrives damaged, please contact us to report any issue within 7working days

If you experience any problems with your order please do not hesitate to contact us by email info@parax.co.uk and one of our representatives will be able to assist you immediately.